Issue: Radix DM Save Button Does Not Appear in Microsoft Outlook

Issue: Radix DM Save Button Does Not Appear in Microsoft Outlook

Solution

This error can occur due to issues with Microsoft Outlook or other third party programs temporarily disabling the Radix DM Addin. To enable the Radix DM Outlook Addin again, please perform the following depending on your version of Microsoft Outlook:

 

Microsoft Outlook 2003

Click the Help toolbar option and choose About Microsoft Office Outlook.  On the bottom right of this information screen, click on the button Disabled Items.  In the dialog that appears, a reference to RadixDMOutlookAddin.dll may appear in the list of disabled items.  If it does, select it, click Enable and then close the dialog.  After restarting Microsft Outlook, the Radix DM button should reappear.

 

Microsoft Outlook 2007/2010/2016

Click the Help toolbar option and choose Disabled Items.  In the dialog that appears, a reference to RadixDMOutlookAddin.dll may appear in the list of disabled items.  If it does, select it, click Enable and then close the dialog.  After restarting Microsft Outlook, the Radix DM button should reappear.

If RadixDMOutlookAddin.dll does not appear in the list of disabled items, then this solution will not apply to your installation of Radix DM.  Please contact Support for further assistance.

 

Further Information

Please submit a Support ticket through the Radix Software Support Centre if any assistance is required.

    • Related Articles

    • How to Save...

      A File Saving a file from the Desktop or Windows Explorer is as simple as left-clicking and dragging the file to the Radix DM Grabber.  This will bring up the Document Save window where the appropriate library group is selected and information about ...
    • Radix DM 2.0.32

      This page details all the changes introduced in version 2.0.32 of Radix DM. Update Notes Please ensure that all instructions on the Radix DM Client Update process is followed as per details specified in the document How to Update the Radix DM Client. ...
    • Radix DM Crawler

      The Radix DM Crawler is a program that can be run from any machine at any time, but is generally set to run as a Windows scheduled task on the machine on which Radix DM was originally installed.  This program verifies that data stored about the ...
    • How to Resolve Radix DM Outlook or Office addin issues

      There are times when the Radix DM Outlook or Office addins appear as disabled or do not appear. This can occur for a number of reasons including software changes and other other addins being disabled. Follow each of the steps detailed below until one ...
    • Radix DM 2.0.31

      This page details all the changes introduced in version 2.0.31 of Radix DM. Update Notes Please ensure that all instructions on the Radix DM Client Update process is followed as per details specified in the document How to Update the Radix DM Client. ...