FAQ
How to Resolve Radix DM Outlook or Office addin issues
There are times when the Radix DM Outlook or Office addins appear as disabled or do not appear. This can occur for a number of reasons including software changes and other other addins being disabled. Follow each of the steps detailed below until one ...
Issue: Files on Network Drives Cannot be Opened in SmartDraw
Issue: The SmartDraw program contains a bug that prevents users from being able to access files on a network drive if SharePoint is installed on your server. When this happens, SmartDraw will always attempt to connect to SharePoint and display an ...
Issue: Radix DM Save Button Does Not Appear in Microsoft Outlook
Solution This error can occur due to issues with Microsoft Outlook or other third party programs temporarily disabling the Radix DM Addin. To enable the Radix DM Outlook Addin again, please perform the following depending on your version of Microsoft ...
How To Use the Radix DM Signing Macro
Radix Software provides a template for Microsoft Word that enables documents to be signed and password protected (RadixSigning.dot). This template can be found at the following location on the Radix DM Support Site: Radix DM Signing Macro. The ...
How To: Allow Saving from PDF Docs Desktop to Radix DM
PDF Docs Desktop is an application for creating and managing PDF files published by Docs Corp (www.docscorp.com). The following steps add a button to PDF Docs Desktop which allows PDF files to be saved directly from PDF Docs Desktop to Radix DM. ...
How To Override Radix DM Search and Office Addins
Radix DM comes with a number of components that are linked to Microsoft Office applications, including Microsoft Outlook, Microsoft Word and Microsoft Excel. These addins are installed as part of Radix DM and are configured to run on a "per-site" ...
How To Use Radix DM Health Check
The Radix DM Admin Health Check is an information screen that is displayed to Radix DM Administrators when the Radix DM Grabber is started. This screen can be invoked at any time by these users by right-clicking on the Radix DM Grabber and selecting ...
How To Backup Your Radix DM Installation
This article provides a brief overview of the backup requirements of Radix DM and is intended for network administrators. Radix DM installations consist of three main components: The Microsoft SQL Server database, named RadixDM2 by default. The ...
Moving Radix DM components to other servers after installation
There are times when changes are required to machines and systems which will have an impact on Radix DM. When designing a migration plan tailored to your circumstances it is essential to know which machines on your network are being altered and how ...
How To Update the Radix DM Indexer
The Radix DM Indexer is installed on one server at each location using Radix DM. The Radix DM Indexer indexes new and changed files in preparation for Document Text searches. Updated versions of the Radix DM Indexer are made available on the ...
How To Update the Radix DM Client
The Radix DM Client is the software installed on each user's computer. The Radix DM Client provides the Radix DM Grabber, Save and Search functions. Updated versions of the Radix DM Client are made available to clients. It is important that no ...
How To Update your Radix DM Licence
Updating Licence Information You will receive by email an updated Radix DM licence key whenever you purchase additional licences for Radix DM. The new licence key will allow you to add users in Radix DM Administration up to the Max User Count shown ...
Where can I find documentation for Radix DM?
All documentation for Radix DM can be found at the Radix DM Documentation site.
Radix DM System Requirements
Radix DM is a Windows application that replaces the use of Windows folders for the storage and management of shared documents and email. Use Radix DM to securely share project documents, client documents, HR files, policies and procedures and any ...